Collection Facility

Using our paperless web-based system, all you need to do is enter your customer’s details, tell us when and how much you want to collect and our technology will do the rest. We submit your payment request to BACS and debit your customer’s account on the requested date. The funds collected are held in our secure client account for a short period, while we reconcile the transactions, and are paid into your nominated account four banking days later. So if you ask for a direct debit on a Monday, the funds will be in your account by Friday. Our service lets you see the outcome of every transaction. We can tell you which payments were collected, which failed and why they failed. This allows you to manage any credit control issues promptly.

Collections Made Easy

Our sophisticated online systems allow you to manage any kind of payment profile. You can request a variable amount from your customers (ideal for utilities companies) or you can call for a regular fixed amount, e.g. if you are collecting regular subscriptions or fixed fee services. We also help your cash flow in other ways, for example, our software shows you when a customer cancels their direct debit. We pay all the successful funds we have collected on your behalf (as part of our collection and processing services) and invoice you our fees the following month. The entry costs to our services are low and we include training as part of the set-up process. Your customers are protected by the BACS indemnity system too.GUIDESAPPLY TODAY

Our Process

Enter customer details on London & Zurich’s system. Customer receives BACS welcome letter

Enter direct debit amount on London & Zurich’s system

London & Zurich send direct debit data to BACS

The name “London & Zurich” appears on customer’s bank statement

BACS debits money from customer account and credits London & Zurich’s Secure Client Account

London & Zurich pay funds, report available online


from £ 29.50 PER MONTH
Ideal for start-ups and SME’s Standard SUN Sponsorship Access to management software Online Training Variable/fixed Direct Debit values 2 collections per month No collection value caps Welcome letters
from £ 89.50 PER MONTH
All standard package features, plus below Branded SUN (collections in your name) Bespoke reporting available Specified Collection Dates Indemnity Claim Management available
Ideal for clients with their own SUN (SUN is required) Daily unlimited Collections Low transaction rates Faster settlement of funds Amounts paid straight to your account Access to management software (managed service only) Access to Bacs reporting


We understand that collecting direct debits can be confusing and you may need some assistance in making the right decision for your business. We would be more than happy to visit you to discuss your needs in more detail. To arrange a visit, please complete the form and we will contact you.

Your Name *

Your Email *


Your Message

Please leave this field empty.